Was Your Installation Successful?

So, I hadn’t yelled at the tech folks (and I use tech very, very loosely here) over at 1and1 in awhile. There is a weird glitch with 1and1 that doesn’t allow you to automatically upgrade the WordPress. I decided to upgrade it manually causing all kinds of problem,s not the least of my own stupidity on not backing up first – yea, I know!

While I didn’t have high expectations, I figured maybe I’d get lucky and they might be helpful. I called tech support, and lo behold I talking to a call center in the Philippines. I explained the compatibility issue with WordPress and the resulting errors. The agent then asked “Was the installation successful?”

Yes, the installation was successful – that’s why I am calling tech support. And all that background info about incompatibility and error messages – that was just me kidding. “Was the installation successful?” Are you f*@!#ing kidding me? Normally, this is the point where my head explodes and I loose it. Instead, I hung up, uninstalled the upgrade, and the site was back. I also backed up the site for good measure.

I then called GoDaddy and reached an agent in Arizona. “I just wanted to tell you my intallation was succesful!” I figured if I am supposed to call and tell them when my installation in successful, I’d call the one service provider who consistently gets it and who seamlessly integrate all my applications like WP and Joomla. Guess which provider will hosting all future web projects?